yaya 9's Privacy Policy
This document provides a full account of how your personal information is collected, what it is used for, and how it is kept secure. By using the yaya 9 platform, you agree to the terms of this policy.
This Privacy Policy ("Policy") applies to all users of the yaya 9 platform. When you visit our website, create an account, or use any of our services, we process certain information with your consent. The purpose of this document is to explain that process clearly.
yaya 9's Terms and Conditions complement this Privacy Policy. You are advised to read both documents carefully before using the service. If you have any questions, please contact our support team directly.
1 Information Collection and Sources
Information Provided at Registration
We collect the information you voluntarily provide when creating an account on yaya 9. This includes the following:
- Full name and date of birth
- Mobile number and email address
- Password (stored in encrypted form)
- KYC information required for identity verification
Automatically Collected Information
Certain information is automatically saved while you use the platform:
- IP address and device information
- Browser type and operating system
- Login time and session information
- Cookie and web beacon data
- Page visit history
Transaction-Related Information
Some transaction-related information is collected during deposit and withdrawal processes. Confirmation numbers and amounts for payments made through bKash, Nagad, and Rocket are securely recorded in our system. We do not store any card numbers or bank PINs.
Support Communications
When you contact our support team via live chat or email, the content of that conversation is recorded. This is used to improve service quality and to assist you better in the future.
2 Use of Collected Information
yaya 9 uses your information only for legitimate and recognized purposes. Those purposes are clearly set out below:
Account Management
Your information is used to keep your account active, verify your identity, and ensure secure login.
Fraud Prevention
Our system automatically analyzes information to detect unusual activity, prevent the use of multiple accounts, and guard against money laundering.
Communications and Notifications
Your contact information is used to send transaction confirmations, promotional offer updates, and notices of changes to the service.
Service Improvement
Data is used to analyze user experience and improve the platform, as well as to resolve technical issues quickly.
Responsible Gaming
Under the responsible gaming policy, a user's playing patterns are monitored so that potentially harmful behavior can be identified and support provided in time.
Legal Obligations
Necessary information is retained to comply with applicable laws and regulations and to respond to lawful requests from authorities.
3 Sharing Information with Third Parties
yaya 9 never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following cases for the purposes of operating the service:
Payment Service Providers
The minimum necessary information to confirm transactions through bKash, Nagad, and Rocket is shared with the relevant payment gateway. This information is used solely to complete the specific transaction.
Game Software Providers
Game studios such as Pragmatic Play, Evolution, JILI, and PG Soft may process certain session data in order to operate their games. This data is not used beyond the game session.
Legal Authorities
Information may be provided in accordance with applicable law in response to court orders, lawful requests from government authorities, or legal obligations. In such cases, only the minimum necessary information is disclosed.
4 Cookies and Tracking Technologies
The yaya 9 website uses cookies and similar tracking technologies that help improve your browsing experience.
Essential Cookies
These cookies are necessary to maintain login sessions and ensure core functionality. They cannot be disabled.
Analytics Cookies
Used to understand the number of visitors and patterns of use. This helps with platform improvement.
Preference Cookies
These cookies are used to remember your language preference, interface settings, and other personalization information.
Marketing Cookies
Used to display relevant advertisements and promotions. You can manage these through your browser settings.
5 Data Security Measures
yaya 9 maintains industry-standard security measures to protect your personal information. All data transmission on our platform is secured through SSL encryption.
Encryption
All information sent to the platform is encrypted using SSL/TLS technology. Passwords are never stored in plain text — a high-grade hashing algorithm is always used.
Server Security
Our servers are protected by firewalls and access controls. Only authorized staff are granted access to user information for specific operational needs.
Access Controls
Data access is restricted according to staff roles. OTP verification and two-factor authentication are used.
Regular Audits
System security is regularly tested and identified vulnerabilities are resolved promptly. A procedure is in place to notify affected users in a timely manner in the event of a data breach.
6 Data Retention Period
How long your information is retained depends on the type of information and applicable legal requirements.
Retention Policy
- Active account information: retained for as long as the account remains open.
- After account closure: certain information is kept for the minimum period required by law.
- Transaction records: retained for the period specified under financial regulations.
- Support conversations: kept for a defined period to ensure service quality.
- Once the retention period ends, information is securely deleted or anonymized.
7 Your Rights and Controls
You have the following rights regarding your personal information held by yaya 9. To exercise these rights, please contact our support team.
Right to Access
You have the right to request details of what information we hold about you. You can view much of this information directly by logging into your account and going to the profile section.
Right to Correction
If any of your personal information is incorrect or incomplete, you may request a correction. Some information can be updated directly from your account settings.
Right to Request Deletion
In certain circumstances, you may request that your information be deleted. However, some information may be required to be retained due to legal obligations.
Right to Object to Processing
You may object to your information being used for marketing purposes. The option to unsubscribe from promotional emails is included in every such message.
To learn more about yaya 9 and to submit any requests regarding your information, please use the contact section below. Our support team is available 24/7 in both Bengali and English.
8 Protection of Minors' Information
For users under 21
All yaya 9 services are intended solely for individuals aged 21 or older. We do not knowingly collect or process personal information from any minor. Age verification procedures are maintained at the point of registration.
If we receive information indicating that a minor is operating an account, that account will be suspended immediately and the associated information will be deleted.
9 Policy Changes and Updates
yaya 9 may update this Privacy Policy from time to time. Amendments may be made due to changes in the service, technical developments, or legal requirements.
Notification of Changes
For significant changes, we will send a notification to your registered email address or display a notice on the platform. After each update, the "Last Updated" date at the top of this page will change.
Continuing to use the platform after a change means you accept the revised policy. You are therefore advised to review this page regularly.
10 Privacy Contact Information
If you have any questions, concerns, or requests regarding your information or this policy, please contact us. Our support team will verify your identity and respond in a timely manner.
For answers to common questions, visit our FAQ page — many questions are already answered there.