yaya 9's commitment to responsible gambling
When gambling goes beyond entertainment and becomes a problem, taking the right steps matters. yaya 9 believes that creating a safe and informed gambling environment is a social responsibility.
Why responsible gambling matters
Betting and casino games are primarily a form of entertainment. However, for a minority of people, they can develop into a harmful habit. yaya 9 always wants every player to set safe limits for themselves and spend only what they are comfortable losing.
Our Terms and Conditions clearly state that users must be at least 21 years old to use the platform. We strictly enforce this age verification requirement and take the necessary steps to prevent minors from creating accounts and playing.
Problems can arise when gambling is seen as a source of income or a way to recover losses. Hiding it from family or friends, betting with borrowed money, or using funds meant for essential expenses are serious warning signs. yaya 9 wants you to recognise these signs and seek help when needed.
Under our Privacy Policy, your account information and play history are fully protected. We reserve the right to contact you if we notice unusual or high-risk gambling patterns using this information.
Tools to keep yourself in control
yaya 9 gives players several control tools so they can set their own gambling limits.
Deposit Limit
Set a maximum deposit amount per day, week, or month. Any deposit that exceeds this limit will not be accepted.
Session Time Limit
Decide in advance how long you will play in one sitting. Once the set time is up, the session ends automatically.
Self-Exclusion
Request to have your account closed for a set period or permanently. Account access will be completely blocked during self-exclusion.
Bonus Restriction
You can choose to opt out of receiving any promotional bonuses. Once this option is activated, no bonuses will be added to your account.
Take a Break (Cooling-Off)
Activate cooling-off mode if you want to take a break for a few days. You will not be able to log in during this time, but your balance will remain safe.
Direct Support
Contact our support team via 24/7 live chat or email to activate any tool or temporarily close your account.
Recognise the warning signs of a problem
If one or more of the following apply to you, it may be a sign of problem gambling. Ask yourself honestly:
- You keep playing to chase lost money and are steadily increasing the size of your bets.
- You are hiding how much you play and how much you have lost from family or friends.
- You are using money set aside for essential expenses — such as food, bills, or your child's education — for betting.
- You are betting with borrowed money or money taken from others.
- You have tried to stop playing but could not, or you are playing more than ever after taking a break.
- You feel restless, anxious, or irritable when you cannot play.
- You are prioritising gambling over work, study, or personal relationships.
Ways to get help
Acknowledging a problem takes courage. You are not alone — there are many avenues open to you if you reach out.
yaya 9 Support Team
Our support team is available in Bengali and English, seven days a week, around the clock via live chat and email. Whether you need to close your account, set limits, or raise any concern — reach out directly.
Family and Friends
Share the problem with a trusted family member or close friend. Their support and watchful eye can make a big difference in managing the situation.
Professional Counselling
Talk to a mental health specialist or counsellor. Various government hospitals and non-governmental organisations in Bangladesh offer addiction counselling services.
If you feel the situation is going beyond your control, contact the yaya 9 support team via live chat today without delay — we are ready to help without judgement. You will also find the support email address on the account settings page.
yaya 9's commitment
yaya 9 is not just a gaming platform — it is a responsible community. We believe it is possible to play within healthy limits, and every player's wellbeing and safety is our priority.
Our FAQ page has answers to more questions about responsible gambling, including detailed explanations of account controls and how to set limits.
What parents and guardians should do
If you have underage children or younger siblings at home, make sure they cannot access your device or account. Use parental control software on your devices and always keep your password private.
A yaya 9 account is entirely personal — only the account holder may use it. Allowing or lending your account to someone else is strictly prohibited.
Keep these points in mind before you play
- Set a budget in advance and do not deposit beyond that amount.
- Remember that games are entirely based on chance — there is no guaranteed strategy to win.
- Avoid playing when you are tired, emotionally distressed, or under the influence of alcohol.
- Once your set time or budget is up, stop immediately — do not extend your session.
- Always treat gambling as entertainment — not as an alternative source of income.
- Do not allow anyone under 21 to use your account — this is both our policy and a legal requirement.